“From priority bug-fixing, technical investigations and change requests, we’ll support and maintain your software throughout its life, even if we didn’t build it.”
Technology updates and upgrades, along with changes to your business, can mean that your software application doesn’t work as well for your business as it once used to. For this reason, it’s important that your software is maintained and supported so that your users continue to gain the maximum benefits from its functionality. .
Deevloopers Application & Software Support Services
Once applications are delivered, we don’t just walk away – we’re in it for the long-term. Even if a client is not an existing Deevloopers customer we can take any application or system and provide full, consistent and dedicated support for the remainder of its life.
For existing clients, our support agreements are integrated with the software we provide. This means clients get full, uninterrupted access to our support organisation from the moment the system is launched.
We work to an agreed Service Level Agreement (SLA), which means we’re committed to responding to client needs quickly through our in-house front-line support team and our development & QA team.
At Deevloopers we take pride in being able to help anybody who contacts us. Even if we didn’t build a client’s software, we can take it on and provide full support. Having supported clients since 1994 our experts revel in learning new systems and new technologies, so no matter how complex an application is, we have the talent to be able to provide the exact support and maintenance needed. It’s this attitude that enables us to adopt the systems of many businesses and facilitate a seamless system takeover with ongoing unparalleled support.
There are lots of reasons why bespoke software projects fail, or your new software isn’t fit for purpose; but the fallout is usually that you’re left in a mess with an incomplete or failing system and a business that’s suffering as a result. Your priority is to get things back on track – and fast!
We have helped a variety of different clients, both large and small, recover from troubling situations such as:
Our experts can quickly get to the root of any problem, explain what has happened and devise a plan of action to rectify the issues efficiently. This means our clients can focus on the day-to-day running of their business whilst we handle the technical challenges.
Some of the ways we have rescued software projects include:
Application Support Process
All support and development change requests are logged in our in-house online helpdesk system and tracked by our dedicated helpdesk support staff. If our support team cannot solve the problem or answer the question immediately – or if the ticket is related to a new feature development – they will escalate the issue to a member of the Development or Quality Assurance (QA) team so that any issue can be rapidly resolved or implemented by the relevant in-house expert.
Each client is given access to the online helpdesk facility, giving the ability to monitor any support requests submitted and the option to add detail to them, if required. Our helpdesk is available 9am – 5.30 pm weekdays and is regularly monitored out of hours.
Clients can also get in touch via email or telephone.
Existing Deevloopers Customers
Current Deevloopers clients have peace of mind that we look after everything to do with hosting an application, including maintenance and upgrades. This means businesses are not affected by downtime if something fails.
If you are an existing customer of Deevloopers and are looking for support now:
Step 1: Please email email@example.com and provide:
To take a screen shot:
Step 2: If your issue is urgent, please complete Step 1, then call us directly on 03438061694. This course of action should be used if the issue compromises your ability to work, or the working experience of your customers.